fact base (CRM-IC-EMS)

Example: E-Mail Response Management System (CRM-IC-EMS)

An XML document used in E-Mail Response Management System (ERMS) that stores information related to an inbound e-mail.The information in the fact base can be used during rule evaluation.

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Source: https://help.sap.com/doc/saphelp_glossary/latest/en-US/46/86978813601a448f663300c487e9d1/content.htm